Frequently Asked Questions
1. What material are MOKSHAY bedding products made from?
Our bedding products are crafted using premium-quality fabrics such as Heavy Glace Cotton, Cotton Feel Fabric, and Pure Cotton, depending on the collection. Each product page includes detailed material information.
2. Are the colors exactly the same as shown in the images?
We make every effort to display product colors accurately. However, slight variations may occur due to screen settings and lighting conditions.
3. What are the dimensions of the products?
Product dimensions are mentioned on each product page. Please check the specifications before placing your order to ensure the correct fit for your bed.
4. How should I wash and care for my bedding?
We recommend machine washing on a gentle cycle with mild detergent. Do not bleach. Dry in shade and avoid ironing directly on printed designs for long-lasting quality.
5. Is Cash on Delivery (COD) available?
Cash on Delivery is available in selected serviceable locations. Availability will be shown during checkout.
6. How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
7. Can I return or exchange a product?
Yes, returns or exchanges are accepted for eligible products according to our Return & Exchange Policy. Products must be unused, unwashed, and in their original packaging.
8. Are the products suitable for all seasons?
Yes. Most of our bedding products are designed for everyday comfort. Product descriptions specify whether a comforter is suitable for all seasons or for winter use.
9. Do comforter sets include pillow covers?
Yes. The package contents vary by collection. Please check the "Package Includes" section on the product page for complete details.
10. How can I contact MOKSHAY customer support?
You can reach our support team through WhatsApp, email, or the Contact Us page. We're happy to assist you with any questions about your order or our products.